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This video describes how to reset a TomTom navigation device. Resetting the device is useful if your device stops responding, can’t find a GPS signal after waiting for some time, or if your device does not start up correctly.

Resetting your device will not remove any of your saved settings such as favourites or recent destinations, but the clock’s time zone setting may need to be set up again.

For further information, have a look at our FAQ: Resetting your navigation device - http://uk.support.tomtom.com/app/answers/detail/a_id/6965

This video shows you where to find the serial number of your navigation device.
Your serial number can be found on a barcode sticker on the outside of your device, and in this video we show you several different locations where you can find this sticker.

If you have a device that updates with MyDrive Connect you can also find your serial number and other useful information through the menu of your device. To see how, click the relevant link below:

Devices produced before 2013 - https://www.youtube.com/watch?v=k2IatV4AFfQ />
Devices produced 2013 and onward - https://www.youtube.com/watch?v=k2IatV4AFfQ

This video shows how to update or change installed maps for your device, and how to install a brand new map.
The steps shown in this video apply to all devices that update with MyDrive Connect.
For more information on freeing up space on your device, click this link:
https://uk.support.tomtom.com/app/topic/name/free-up-space

This video shows you how to reset most of the navigation devices that connect to TomTom HOME.

Resetting the device is useful if your device stops responding, can’t find a GPS signal after waiting for some time, or if your device doesn’t start up correctly.

Resetting your device wont remove any of your saved settings such as favourites or recent destinations, but the clock’s time zone setting may need to be set up again.

For further information, or if you are unsure if this is the right procedure for your device, have a look at our FAQ: Resetting your navigation device - http://uk.support.tomtom.com/app/answers/detail/a_id/6965

This video describes how to put your device into recovery mode. It only applies to devices that use MyDrive Connect. You can check which program your device uses to update in our FAQ: Updating your navigation device with MyDrive Connect or TomTom HOME - http://uk.support.tomtom.com/app/answers/detail/a_id/17852 />
We recommend that you only attempt the recovery mode after trying to solve the issue with a reset. You can find out how to reset your device in our video: How to reset your navigation device - http://uk.support.tomtom.com/app/answers/detail/a_id/17852 />
A recovery mode will help you restore the software that is installed in your navigation device by connecting to MyDrive Connect whilst the device is in the recovery mode.

For further information, have a look at our FAQ: Navigation device not starting or displaying a cross. http://uk.support.tomtom.com/app/answers/detail/a_id/17852

This video shows you what to do if your navigation device doesn’t connect to your computer and is not recognised by MyDrive Connect.
If your device is still not recognized by your computer after going through the steps in this video, click this link for more information: https://uk.support.tomtom.com/app/answers/detail/a_id/16339

This video shows you how to update maps or navigation software for your built-in Carminat TomTom device.
To update a Carminat device you need to have TomTom HOME installed on your computer. You can find more information and download the installer here:
Installing TomTom HOME - https://uk.support.tomtom.com/app/answers/detail/a_id/7448/

This video shows you how to install a full map on your navigation device if your device updates by connecting to TomTom HOME. You can check which program your device uses to update in our FAQ: Updating your navigation device with MyDrive Connect or TomTom HOME http://uk.support.tomtom.com/app/answers/detail/a_id/17852 />
If your device has a memory card slot and you wish to install the map to an SD card, you can check which types of memory cards are compatible in our FAQ: Compatible memory cards for map installation http://uk.support.tomtom.com/app/answers/detail/a_id/17852 />
If your device does not have enough internal memory to install the full map, you will be offered a Map Zone. To watch our video on installing a Map Zone and for more information, see our video: How to install Map Zones using TomTom HOME:http://uk.support.tomtom.com/app/answers/detail/a_id/17852

This video shows you how to update a TomTom GO 520 with Wi-Fi, TomTom GO 620 with Wi-Fi, TomTom GO 6200 with Wi-Fi or TomTom GO 5200 with Wi-Fi using a wireless internet connection.

Your device can be updated using a wireless internet connection without the need to connect it to a computer. It will remember previously-connected wireless networks. However to update your device, you will need to select the updates from the Updates and New Items menu on your device.

Before you begin, make sure that you have access to an unrestricted wireless network, such as a personal home network. An unrestricted wireless network may still require you to enter a password. Please be aware that updating over a public wireless network, such as in an airport or hotel, is not recommended due to the download speeds required to update the device and other restrictions these networks impose.

Wi-Fi password tip: Your password may be printed on your internet router or be included with the supporting documentation. If you cannot find your password then please contact your internet service provider.

Whilst updating over a wireless network, we recommend that your device remains connected to a power supply. Remember to use the USB cable supplied with your device.

To view a written version of the instructions included in this video see the following FAQ:
http://uk.support.tomtom.com/app/answers/detail/a_id/22781/p/4304 />
If you don’t have a wireless network connection please see the following FAQ to learn how to update your device using your computer:
http://uk.support.tomtom.com/app/answers/detail/a_id/22781/p/4304

This video shows you how to import point of interest (POI) files, GPS Exchange Format (GPX) files, and favourites using MyDrive. Your navigation device must be compatible with MyDrive. You can find out if your device is compatible by visiting our FAQ: Transferring items from MyDrive to your Navigation device - https://uk.support.tomtom.com/app/answers/detail/a_id/19639/

This video explains how to find the software and map version currently installed on your device. The steps shown here only apply to the following devices: GO 6100/6000, GO 5100/5000, GO 600/610, GO 500/510, GO 400, GO 61/60, GO 51/50, GO 40.

It is especially helpful to know this information when trying to determine the date of the map that’s installed on your device; or to identify what device you have, as the serial number is also displayed in the device’s about screen.

To see how to update the software on your device, see our FAQ here: https://uk.support.tomtom.com/app/answers/detail/a_id/6133/ />
To see the date of your map based on the version number shown in the about screen, see our FAQ here: https://uk.support.tomtom.com/app/answers/detail/a_id/6133/

This video shows some of the places where the memory card slot may be on your navigation device.
You can find a list of all navigation devices that support external memory cards, as well as what kind of cards are compatible with them, here: https://uk.support.tomtom.com/app/answers/detail/a_id/2634/

In rare cases you may need to reset your device back to factory settings. The steps shown in this video apply to those devices that are updated using TomTom HOME. You can find a written version of these instructions or find the steps for other devices using this link:
How do I perform a factory reset on my device?
https://uk.support.tomtom.com/app/answers/detail/a_id/16743/

This video describes how to install Map Zones if your device uses TomTom HOME. You can check which program your device uses to update in our FAQ: Updating your navigation device with MyDrive Connect or TomTom HOME - http://uk.support.tomtom.com/app/answers/detail/a_id/17852 />
We offer Map Zones so that devices with a limited internal memory can still install pieces of maps that would otherwise be too big to install in full.

If your device has a memory card slot, it is possible to install the full map on an SD card. To find out which types of memory cards are compatible for your device, have a look at our FAQ: Compatible memory cards for map installation - http://uk.support.tomtom.com/app/answers/detail/a_id/17852

You can change the Map Zone at any time by connecting to TomTom HOME. For more information on how to do this, have a look at our FAQ: Changing a Map Zone http://uk.support.tomtom.com/app/answers/detail/a_id/17852 />
For further details on what Map Zones are available, have a look at our FAQ: Overview of available Map Zones - http://uk.support.tomtom.com/app/answers/detail/a_id/17852

This video shows what you can do when the Traffic services are not working on your navigation device.

Please note that the following instructions are only applicable for our latest generation of devices, produced from 2013 and which use MyDrive Connect.
These include the GO 40/400, GO 50/51, GO 60/61, GO 510/610, GO 5100/6100, Trucker 500/5000/6000, Via 52/62, Rider 40/400/410, GO 520/620 Wi-Fi and GO 5200/6200 Wi-Fi. For all other TomTom LIVE devices please click the link on screen for instructions.

Please see the below links for further information:
Why are my TomTom Traffic/LIVE Services not working? http://uk.support.tomtom.com/app/answers/detail/a_id/10316 />
Where is TomTom Traffic available?
http://uk.support.tomtom.com/app/answers/detail/a_id/10316 />
Connecting your smartphone to your navigation device http://uk.support.tomtom.com/app/answers/detail/a_id/10316 />
Transferring items from MyDrive to your navigation device
http://uk.support.tomtom.com/app/answers/detail/a_id/10316 />
How to reset my device
http://uk.support.tomtom.com/app/answers/detail/a_id/10316

This video explains how GPS signals work on your navigation device, what conditions are ideal for getting a quick signal and how to resolve issues with not getting a signal at all.
You can find more information about this topic on our support site here: https://www.tomtom.com/16092 />If you want more information on QuickGPSfix and how to update it for your device, click this link: https://www.tomtom.com/16092 />To see which program to use to update your navigation device and get help installing it, click this link: https://www.tomtom.com/16092

This video explains how to remove the integrated mount of a TomTom GO 40, GO 50, GO 60, START 40, START 50 or START 60.

You can find out what device you have in our FAQ: Finding the model of your navigation device - http://uk.support.tomtom.com/app/answers/detail/a_id/9508/ />
Removing the integrated mount of your navigation device allows you to reposition the mount, and therefore better suit the setup of your vehicle’s dashboard.

For details on where best to position your navigation device in your vehicle, have a look at our FAQ: Best location for navigation device in your vehicle - http://uk.support.tomtom.com/app/answers/detail/a_id/9508/

This video shows you how to pair your Spark 3, Runner 3 or Adventurer watch with a smartphone that has the TomTom Sports App installed, and how to manually sync the stats and activities from your TomTom sports watch to your Sports Account through the app.

You can download the TomTom Sports App here:
App Store: https://itunes.apple.com/app/id1177411905
Play Store: https://itunes.apple.com/app/id1177411905 />
You can always review your progress and stats in the Sports app on your phone, or on mysports.tomtom.com

This video describes how to install Map Zones if your device uses TomTom HOME. You can check which program your device uses to update in our FAQ: Updating your navigation device with MyDrive Connect or TomTom HOME - http://uk.support.tomtom.com/app/answers/detail/a_id/17852 />
We offer Map Zones so that devices with a limited internal memory can still install pieces of maps that would otherwise be too big to install in full.

If your device has a memory card slot, it is possible to install the full map on an SD card. To find out which types of memory cards are compatible for your device, have a look at our FAQ: Compatible memory cards for map installation - http://uk.support.tomtom.com/app/answers/detail/a_id/17852

You can change the Map Zone at any time by connecting to TomTom HOME. For more information on how to do this, have a look at our FAQ: Changing a Map Zone http://uk.support.tomtom.com/app/answers/detail/a_id/17852 />
For further details on what Map Zones are available, have a look at our FAQ: Overview of available Map Zones - http://uk.support.tomtom.com/app/answers/detail/a_id/17852

This video shows you where the memory card slot is on the Rider 410, 400 & 40 devices, and how to insert and remove the memory card.

You can find out what device you have in our FAQ: Finding the model of your navigation device - http://uk.support.tomtom.com/app/answers/detail/a_id/9508/ />
To find out which types of memory cards are compatible for your device, have a look at our FAQ: Compatible memory cards for map installation - http://uk.support.tomtom.com/app/answers/detail/a_id/9508/

This video shows you where the memory card slot is on the Rider 410, 400 & 40 devices, and how to insert and remove the memory card.

You can find out what device you have in our FAQ: Finding the model of your navigation device - http://uk.support.tomtom.com/app/answers/detail/a_id/9508/ />
To find out which types of memory cards are compatible for your device, have a look at our FAQ: Compatible memory cards for map installation - http://uk.support.tomtom.com/app/answers/detail/a_id/9508/

This video shows you how to use longitude and latitude coordinates on your TomTom navigation device.
Please note that this feature is not supported on all devices. You can find more details about using longitude and latitude coordinates on our support page here: https://uk.support.tomtom.com/app/answers/detail/a_id/10373

This video shows you what to do if your TomTom navigation device shows the message “No Maps Found” when you start it up.
IMPORTANT: Note that to be able to download a map you need to have either purchased a downloadable map or a Map Update Service within the last 12 months, or you need to be within your Latest Map Guarantee period (which is typically within 90 days from the first use of your device).

To see which program you can use to update your navigation device and get help installing it, click this link: https://www.tomtom.com/getstarted />
When downloading a map, remember that you will need to have at least enough free space to accommodate for double the size of the map you are downloading. Also make sure that your internet connection is stable and fast enough, and that your antivirus and firewall is not blocking the download of the map. Find more information about this here:
https://www.tomtom.com/getstarted

This video shows you how to switch between maps on your TomTom navigation device.
While you can install and store multiple maps on your navigation device, you can only have one map active for planning and navigation at a time.
You can find more information and related topics on our support site here: https://uk.support.tomtom.com/app/answers/detail/a_id/11058

This video shows you how to connect a compatible Bluetooth headset to a Rider 40/400/410 device. For more information about headsets that have been tested with these devices, see our FAQ: Which headset is compatible with my Rider device? http://uk.support.tomtom.com/app/answers/detail/a_id/19054 />If your headset isn’t included in the FAQ, we’ve not been able to verify if it works with the Rider 40, 400, or 410. However, if your headset has a Bluetooth Headset Profile it should be supported by your Rider device.

This video shows you how to connect a compatible Bluetooth headset to a Rider 40/400/410 device. For more information about headsets that have been tested with these devices, see our FAQ: Which headset is compatible with my Rider device? http://uk.support.tomtom.com/app/answers/detail/a_id/19054 />If your headset isn’t included in the FAQ, we’ve not been able to verify if it works with the Rider 40, 400, or 410. However, if your headset has a Bluetooth Headset Profile it should be supported by your Rider device.

This video shows you what to do if TomTom HOME does not start automatically. There may be several reasons why HOME does not start when your device is connected; the program may not be installed, or the computer does not recognise your device.

If you’re using a USB extension to connect to your computer we recommend that you connect your device directly into a USB port on your computer. Please do not use the windscreen mount to connect to your computer.

For more information on what to do if your device isn’t recognised by your computer, have a look at our FAQ : Why is my device not properly recognised? (TomTom HOME) http://uk.support.tomtom.com/app/answers/detail/a_id/7375

This video shows you what to do if TomTom HOME does not start automatically. There may be several reasons why HOME does not start when your device is connected; the program may not be installed, or the computer does not recognise your device.

If you’re using a USB extension to connect to your computer we recommend that you connect your device directly into a USB port on your computer. Please do not use the windscreen mount to connect to your computer.

For more information on what to do if your device isn’t recognised by your computer, have a look at our FAQ : Why is my device not properly recognised? (TomTom HOME) http://uk.support.tomtom.com/app/answers/detail/a_id/7375

This video shows you how to change the language on your navigation device.

Please note that the following instructions are only appropriate for our latest generation of devices, which were produced from 2013 and use MyDrive Connect. This includes the Start 40/50/60, Start 42/52/62, GO 40/400, GO 50/51, GO 60/61, GO 510/610, GO 5100/6100, Trucker 500/5000/6000, VIA 52/62, Rider 40/400/410, GO 520/620 Wi-Fi and GO 5200/6200 Wi-Fi.

Please see the link below for further information:

How do I change the language on my device?
http://uk.support.tomtom.com/app/answers/detail/a_id/4532

This video shows you what to do if your map is not offered to you to download in TomTom HOME. You can check which program your device uses to update in our FAQ: Updating your navigation device with MyDrive Connect or TomTom HOME. https://uk.support.tomtom.com/app/answers/detail/a_id/17852/

You will need to make sure that you are signed in using the correct email address, which would be the email address you used when purchasing the map.

Did this video answer your question? Leave a comment in the comment section below, don’t forget to click like, and subscribe to our channel to be notified when more solutions are available! You can also go to our discussions forum to talk about this video with other TomTom users and get further help and support at: https://uk.support.tomtom.com/app/answers/detail/a_id/17852/

This video shows how to install and use the Anti-theft solution (from 2016 and onwards) for your TomTom Rider.
The Rider Anti-theft solution locks your navigation device to your RAM mount with two different locks to ensure that your TomTom Rider can’t be removed from your motorcycle without your keys.
For more information on installing and setting up your TomTom Rider, click this link to go to our support page where you will find FAQs and the user manual for your device: https://uk.support.tomtom.com/

This video shows how to install and use the Anti-theft solution (from 2016 and onwards) for your TomTom Rider.
The Rider Anti-theft solution locks your navigation device to your RAM mount with two different locks to ensure that your TomTom Rider can’t be removed from your motorcycle without your keys.
For more information on installing and setting up your TomTom Rider, click this link to go to our support page where you will find FAQs and the user manual for your device: https://uk.support.tomtom.com/

This video shows how to pair a compatible headset with both your new TomTom Rider and your smartphone at the same time. If your headset has two Bluetooth™ channels then you can receive calls, message notifications, spoken GPS instructions and traffic updates for your Rider.
This video applies to the following models: Rider 500, Rider 550 & Rider 550 Premium Edition
You can find these instructions on our support site here: https://uk.support.tomtom.com/app/answers/detail/a_id/25643/ />
Improving the quality of GPS instructions https://uk.support.tomtom.com/app/answers/detail/a_id/25643/ />Setting up a headset with only one Bluetooth™ channel https://uk.support.tomtom.com/app/answers/detail/a_id/25643/

This video explains how to rotate the integrated mount of a TomTom START 42, 52, 62 and a TomTom VIA 52 & 62.

You can find out what device you have in our FAQ: Finding the model of your navigation device - http://uk.support.tomtom.com/app/answers/detail/a_id/9508/

Rotating the integrated mount of your navigation device allows you to position your device to better suit the layout of your vehicle.

For details on where best to position your navigation device in your vehicle, have a look at our FAQ: Best location for navigation device in your vehicle http://uk.support.tomtom.com/app/answers/detail/a_id/9508/

This video explains how to rotate the integrated mount of a TomTom START 42, 52, 62 and a TomTom VIA 52 & 62.

You can find out what device you have in our FAQ: Finding the model of your navigation device - http://uk.support.tomtom.com/app/answers/detail/a_id/9508/

Rotating the integrated mount of your navigation device allows you to position your device to better suit the layout of your vehicle.

For details on where best to position your navigation device in your vehicle, have a look at our FAQ: Best location for navigation device in your vehicle http://uk.support.tomtom.com/app/answers/detail/a_id/9508/

This video shows you how to transfer routes and tracks using USB from your computer to your RIDER 40/42 or RIDER 400/410/420/450.
You can import .GPX and .ITN files to use on your Rider. ITN files are TomTom itinerary files. Friends may share itinerary files with you or you can download both ITN and GPX files from Tyre Pro.
To learn more about using Tyre Pro, click this link:
Getting Started With Tyre Pro
https://uk.support.tomtom.com/app/answers/detail/a_id/20015/

This video shows how to create and customize your own routes with TomTom MyDrive.
You can sync your routes with your TomTom navigation device, or export them as a .gpx file to use them with other devices or applications.
Go to https://mydrive.tomtom.com to create your own routes!

This video shows you how to pair your TomTom Touch with a smartphone that has the TomTom Sports App installed, and how to manually sync the stats and activities from your fitness tracker to your Sports Account through the app.
You can download the TomTom Sports App here:
App Store: https://itunes.apple.com/app/id1177411905 />Play Store: https://itunes.apple.com/app/id1177411905 />You can always review your progress and stats in the Sports app on your phone, or on mysports.tomtom.com

This video shows you how to pair your TomTom Touch with a smartphone that has the TomTom Sports App installed, and how to manually sync the stats and activities from your fitness tracker to your Sports Account through the app.
You can download the TomTom Sports App here:
App Store: https://itunes.apple.com/app/id1177411905 />Play Store: https://itunes.apple.com/app/id1177411905 />You can always review your progress and stats in the Sports app on your phone, or on mysports.tomtom.com

This video shows how to pair a set of Bluetooth™ headphones to your music-enabled TomTom sport watch.
If you are not using a pair of TomTom’s own headphones, make sure to check the Bluetooth™ pairing steps with manual or website of the manufacturer.
For information on compatible headphones, click this link: https://uk.support.tomtom.com/app/answers/detail/a_id/21219/

This video shows how to upload music and playlists to your watch.
You can upload music from your computer to watches that have music capabilities, via TomTom Sports Connect
To install TomTom Sports Connect and find more information on getting started, go to: https://www.tomtom.com/123 />
Click this link to learn more about uploading and syncing music to your watch: https://www.tomtom.com/123

This video shows you how to backup and restore your navigation device using TomTom HOME.

TomTom Home makes a backup of each device and stores it on your computer. Each subsequent backup for a device overwrites the old backup.

If TomTom HOME does not start automatically when you connect your device, do the following:
• Windows 8 & 10:
Right-click the Start menu then click All apps. Scroll through the list of applications until you see TomTom HOME, then double click to open the program.

• Older versions of Windows:
Click Start - All Programs - TomTom - TomTom HOME.

• Mac:
Click Go in the Finder menu and choose Applications, then double-click TomTom HOME.

To see where TomTom HOME saves your backups do the following in TomTom HOME:
• Windows: Click Tools - TomTom HOME Preferences then select the Folder Preferences tab.

• Mac: Click TomTom HOME - Preferences... then select the Folder Preferences tab.

Please see the links below for further information:
Making a backup of your navigation device
http://uk.support.tomtom.com/app/answers/detail/a_id/3171/~/making-a-backup-of-your-navigation-device />
Restoring a map from a backup TomTom HOME
http://uk.support.tomtom.com/app/answers/detail/a_id/3171/~/making-a-backup-of-your-navigation-device

This video shows what to do if you see the message “Oops, we are having trouble accessing TomTom services” or “Oops, something went wrong” on your GO Wi-Fi™ device.

If you need to install MyDrive Connect, you can find the download and more information here: https://www.tomtom.com/mydrive/ />
To see written instructions and more information, click this link: https://www.tomtom.com/mydrive/

This video shows you how to uninstall TomTom HOME on Windows and Mac. Please note that to uninstall a program from your computer you must have administrator rights.

If you have a new TomTom navigation device you may need to install MyDrive Connect in order to complete updates.

You can download the latest version of MyDrive Connect from this link: https://www.tomtom.com/getstarted />
To find out which software your navigation device uses to update check this link: https://www.tomtom.com/getstarted

This video shows you how to transfer routes or tracks to and from your RIDER using a memory card. These steps apply to the RIDER 40/42 and the RIDER 400/410/420/450.
You can export tracks from your RIDER to a memory card, in the a GPX file format. You can import GPX and ITN files to use on your Rider.

ITN files are TomTom itinerary files. Friends may share itinerary files with you or you can download both ITN and GPX files from Tyre Pro.

To learn more about using Tyre Pro, click this link:
Getting Started With Tyre Pro
https://uk.support.tomtom.com/app/answers/detail/a_id/20015/

This video shows you how to transfer routes or tracks to and from your RIDER using a memory card. These steps apply to the RIDER 40/42 and the RIDER 400/410/420/450.
You can export tracks from your RIDER to a memory card, in the a GPX file format. You can import GPX and ITN files to use on your Rider.

ITN files are TomTom itinerary files. Friends may share itinerary files with you or you can download both ITN and GPX files from Tyre Pro.

To learn more about using Tyre Pro, click this link:
Getting Started With Tyre Pro
https://uk.support.tomtom.com/app/answers/detail/a_id/20015/

This video shows you how to import tracks using Bluetooth™ to your RIDER 40/42 or RIDER 400/410/420/450.
You can import .GPX and .ITN files to use on your Rider. ITN files are TomTom itinerary files. Friends may share itinerary files with you or you can download both ITN and GPX files from Tyre Pro.
To learn more about using Tyre Pro, click this link:
Getting Started With Tyre Pro - https://uk.support.tomtom.com/app/answers/detail/a_id/20015/

This video shows how to manage phone calls through a smartphone and headset connected to your Rider 500/550.
Please make sure that your Rider is updated to the latest version before you start using this functionality.
For more information on how to update your Rider 500/550, see this video: https://www.youtube.com/watch?v=h8pkfSGtuCY />You can find out more about this, as well as additional information on using your Rider 500/550, in the user manual available here: https://www.youtube.com/watch?v=h8pkfSGtuCY

This video shows how to set and track different activity goals on your TomTom sport watch.
The information in this video applies to the following watches: Spark, Spark 3, Runner 2, Runner 3 and Adventurer.
You can see all stats and information that has been synced to your account on https://mysports.tomtom.com/

This video shows how to set and track different activity goals on your TomTom sport watch.
The information in this video applies to the following watches: Spark, Spark 3, Runner 2, Runner 3 and Adventurer.
You can see all stats and information that has been synced to your account on https://mysports.tomtom.com/